The Nutanix Nitro Distributor Rewards Program is a 12-month incentive initiative designed to reward authorized Nutanix Distributors for:

• Onboarding and enabling Broad Channel Partners
• Winning new accounts (New Logos)
• Closing large deal business in target territories

Participants earn Program Points for eligible activities such as partner enablement, demand generation, and deal closures. These points can lead to Quarterly Prizes, Pit Stop (spin-the-wheel) vouchers, and a Grand Prize trip to Ferrari HQ in Italy for the top 3 distributors.

Eligibility:

• Only authorized Nutanix Distributors who are invited by Nutanix can join the Program.
• Must be an active Nutanix Distributor at the start and closing date of the Program period.
• Must have a current and active Nutanix Distributor Agreement and be in good financial standing.
• The signed Terms and Conditions must be completed by the distributor's authorized signatory and submitted to Nutanix.

• The Distributor's Nutanix Business Owner must complete the acceptance of the Program Terms and Conditions.
• This individual must be at an executive level within the distributor organization and authorized to accept the terms on behalf of the company.

The Distributor Admin (Nutanix Business Owner) serves as the official representative for your company in the Nutanix Nitro Distributor Rewards Program.

This role ensures that:

• The Program Terms and Conditions are accepted by someone authorized to act on behalf of your organization.
• All registrations, activities, and rewards are managed under official company authority.
• Compliance is maintained with Nutanix's program requirements, brand guidelines, and partner code of conduct.
• Only an executive-level person within your organization can hold this role, ensuring decisions and commitments are legally binding for your company.

• Go to the Program Portal login page.
• Click on the "Forgot Password" link.
• Enter your registered email address.
• Check your inbox for a password reset email and follow the instructions provided.
• If you do not receive the email within a few minutes, check your spam/junk folder.
• Still having trouble? Contact Program Support through the Help/Contact Us section on the portal.

Head to the Submit Claims section in the left navigation menu. Search for your eligible activity (sales/training) and follow the prompts to submit your claim for approval.

You must submit your claim within 30 days of completing the eligible activity.

• Claims submitted after this period may not be accepted.
• Submitting on time ensures your points are credited within the same quarter and count toward the applicable rewards.

Tip: For the best results, upload your proof of execution immediately after completing the activity to avoid missing the deadline.

Points are credited quarterly in accordance with Nutanix's financial calendar:

• Q1: August – October
• Q2: November – January
• Q3: February – April
• Q4: May – July

Please allow 1–2 weeks after the quarter ends for processing and crediting of points to your account.

Note:

• "Learn" and "Build" activity points are added after verification of submitted proof.
• "Sell" activity points are credited automatically from verified CRM data.

You can view your current point balance in the "Points" section of the Program Portal.

• This section displays your up-to-date total points along with a detailed transaction history.
• The history shows when points were earned, the activity type ("Learn," "Build," or "Sell"), and the exact number of points awarded.
• Points for "Learn" and "Build" activities are added after Nutanix verification, while "Sell" activity points are credited automatically from CRM data.

Tip: Check this section regularly to track your progress and plan your activities to maximize rewards.

Leaderboard Points: These do not expire and will remain active for the entire duration of the program. Your accumulated points will continue to count toward quarterly prizes and the Grand Prize until the program ends.

Pit Stop Spins: Spins are valid only for a limited period:

• They must be used within the same quarter they are earned.
• A 14-day grace period is provided after quarter-end to use any remaining spins.
• After this period, unused spins will automatically expire and cannot be reinstated.

Tip: Use your spins promptly to maximize your chances of winning before they expire.

• Program Points are non-redeemable for cash and can only be used to qualify for rewards within the Nutanix Nitro Distributor Rewards Program.
• Points are linked to the distributor account and cannot be transferred to another person, company, or organization.
• Pit Stop spins are also non-transferable and must be used by the distributor's nominated Program Participants within the quarter they are earned (plus the 14-day grace period).
• Any attempt to sell, gift, or transfer points or spins will result in forfeiture and may lead to disqualification from the program.

Each quarter, the Nitro program awards prizes to top-performing distributors in three categories:

• Highest TCV Deal in the Quarter – USD $500 shopping voucher
• Most Approved Deal Registrations in the Quarter – USD $250 shopping voucher
• Most Partners Onboarded in the Quarter – USD $250 shopping voucher

Key Notes:

• The first quarterly prize cycle starts in FY26 Q2 but will also include results from FY26 Q1.
• Winners are determined based on verified data and announced at the first webinar of the new quarter.
• "Learn" and "Build" points require Proof of Execution and Nutanix verification, while "Sell" points are credited automatically from CRM data.

The Pit Stop (spin-the-wheel) feature may be closed for any of the following reasons:

• All prizes for the quarter have been awarded – Once the prize limit is reached, the wheel is deactivated until the next quarter starts.
• Quarter has ended and grace period expired – Spins must be used within the quarter they were earned, plus a 14-day grace period. After that, unused spins expire.
• You have no eligible spins – Spins are earned only through validated "Learn" and "Build" activities with submitted Proof of Execution.
• System blackout period – Near quarter-end, the program may temporarily disable the wheel during final validations and leaderboard freeze.

The wheel will reopen at the start of the next quarter if you have new eligible spins.

• Each quarter, the Pit Stop (spin-the-wheel) offers a total of 45 vouchers valued at USD $20 each.
• Prizes are awarded on a first-win basis — once all vouchers have been claimed for the quarter, the wheel closes until the next quarter begins.
• The count resets at the start of every new Nutanix Financial Year Quarter, giving participants a fresh chance to win.

You can redeem points against a wide selection of products and experiences available in the Rewards Catalogue. Browse the catalogue, choose your item, and place your order directly through the portal.

You may redeem points as soon as they appear in your account. You can also accumulate points for higher-value rewards.

No, shipping and handling charges for rewards redeemed through the Nutanix Nitro Distributor Rewards Program are covered by the program, unless otherwise stated for a specific item.

However, participants may be responsible for:

• Customs duties, import taxes, or local clearance fees charged by their country.
• Any additional delivery costs incurred due to providing an incorrect or incomplete address.

All charges, if applicable, will be communicated before the reward is shipped.

Log in to the Program Portal using your registered credentials.

1. Navigate to the "My Orders" or "Order History" section on your dashboard.
2. Locate your order to view:
   • Current status (e.g., Pending, Approved, Shipped, Delivered)
   • Estimated delivery date
   • Tracking number (if applicable) for physical rewards

For digital rewards, check your registered email for delivery of the voucher or code.

If your order status hasn't changed for more than 10 business days or you suspect an issue, contact Program Support with your order reference number.

Once you complete your redemption in the Program Portal, you will see an on-screen confirmation that your order has been submitted.

You will also receive an order confirmation email sent to your registered email address, which will include:

• Your order reference number
• Item details
• Estimated delivery timeframe

For physical items, you may receive a tracking number once the order is shipped.

If you do not receive the confirmation email within 24 hours, check your spam/junk folder or contact Program Support to verify your order status.

• Digital Rewards (e.g., e-vouchers): Usually delivered to your registered email address within 5–7 business days after your redemption request is approved.
• Physical Rewards: Typically shipped within 10–15 business days from approval, depending on your location and local courier timelines.
• Delivery times may be longer during public holidays, peak periods, or due to customs clearance in some countries.
• You will receive a confirmation email once your order is processed, and in most cases, a tracking number will be provided for physical items.

Tip: Always ensure your shipping address and contact details are correct in the Program Portal before confirming your order to avoid delays.

First, check your order confirmation email to ensure your delivery details are correct.

Allow the standard delivery timeframe stated in your order confirmation before raising a query.

If the order still hasn't arrived:

1. Contact Program Support through the Help/Contact Us section on the Program Portal.
2. Provide your order reference number, full name, distributor name, and any tracking information you may have received.

The Program Support team will coordinate with the supplier or courier to track your shipment and arrange delivery or replacement if applicable.

Tip: Report missing orders as soon as possible — delays in reporting may affect your eligibility for replacement under program policies.

1. Inspect your reward as soon as it is delivered.
2. If the item is damaged, defective, or incorrect, notify Program Support within 7 calendar days of receipt.
3. Provide the following to speed up the resolution:
   • Your full name and distributor name
   • Order reference number
   • Photos showing the damage or defect
   • A brief description of the issue

Nutanix or its agency will work with the supplier to arrange a replacement or alternative solution, subject to availability and program terms.

Items reported after the 7-day window may not be eligible for replacement.

• Once a reward order has been submitted and processed, it cannot be modified or cancelled.
• Rewards are issued based on the information you provide at the time of redemption, so please double-check all details (shipping address, voucher email, etc.) before confirming your order.
• If you notice an error before the order has been processed, contact Program Support immediately through the Help/Contact Us section of the portal.
• Nutanix and its agency are not responsible for delays, losses, or re-issuance of rewards due to incorrect information provided by the participant.

If you need assistance with claiming, redeeming, or tracking your rewards:

• Use the "Help" or "Contact Us" section on the Program Portal to submit your query.
• Provide your full name, distributor name, activity details, and any proof of execution or transaction references to speed up resolution.
• You may also reach out directly to the Program Support Team via the official support email provided in your program welcome pack or communications from Nutanix.

Tip: Always keep a copy of your submission confirmations and correspondence for reference in case of disputes.